We use your information quite simply at your request to deal with your enquiry and to provide you with a quotation. If you provide personal information about someone else, for example if an enquiry is made for a partner, you must do so with the permission of the other person. The personal information about the other person will be used in the ways as described in this privacy notice.

You don't have to give us any of your personal information, but if we are collecting your data to fulfil our contract with you and it's necessary to enter into a contract, we will be unable to provide our services if you choose not to provide your information.

• If you make an enquiry or ask for a quote through our website the details you provide such as your name, date of birth, phone number, address, postcode and email address will be used to contact you to help you with your enquiry and to get you a quote. We are using these details at your request, as a first step prior to entering into a contract with you.
• To provide you with a quote we will securely pass your personal details your personal details to an approved later life insurance planner, we do this to fulfil our contract with you.

Please note: If you decide to progress with an application for a life insurance policy through a relevant and associated third party, the information you have provided to us, together with any further information requested by them and supplied by you, will be held by them for the purposes set out in their privacy notice.

• If you or a third-party authority makes a complaint about us or if we are legally obligated, we will use your personal information to investigate the complaint or comply with our legal obligations. We are contractually obligated to deal with your complaint appropriately.
• Your personal information is also further used for statistical analysis purposes. For example, we will exchange information with third party brokers to see whether you took out a policy or not. Or we will share management reports and forecasting internally and with the brokers for whom we are acting as an intermediary. We do this to help us develop our business, assess our performance and plan for the future.

We will not share, sell, loan or lease your personal information to any other third party except those relevant, or needed, to provide the products or services you have requested - your information is passed securely to the following categories of companies:

• EVC Installation Partners - we are an intermediary and we help you get a quote by passing the details of your enquiry to an expert, who will provide an accurate quote based on your needs.
• Related companies - when we use your information for administrative, management forecasting and planning and statistical purposes we may share data reports with other businesses that are related through Luma Media Ltd, as well as EVC Installation Partners. Your provider may also send us information relating to products purchased following initial use of our service to assist with sales tracking.

If we use companies to provide elements of our service for us and they store or process your data, we have a contract in place with them to ensure that they cannot do anything with your personal information unless we instruct them to. They will not share your personal information with any other organisation without our authorisation, they will process it securely and they must comply with their data protection obligations.

Our website servers are UK based and we do not routinely transfer personal information outside of the European Economic Area (EEA). However, aspects of our service may be administered outside Europe. Where this is the case, we put a contract in place to ensure that your information is adequately protected, secure and any transfer of personal information outside of the EEA will comply with local data protection regulation.

We'll hold on to your information for at least as long as is needed to be able to provide our services to you. After this point we review the data that we hold to decide whether we need to keep hold of your information any longer, for example to deal with a complaint or for any legal reasons that may arise from a complaint being made.

We may also hold your information for administrative, management forecasting and planning and statistical purposes, in which case, we will limit what we keep where possible to minimise risk and safeguard personal information.

You have a lot of rights relating to your personal information:

• The right to be informed about how we use your personal information (that's why we have produced this notice)
• The right to ask for confirmation of and access to the personal information we hold about you
• The right to ask us to amend your information if it is inaccurate or incomplete
• The right to request that we delete your information, or stop using it in some circumstances
• The right to complain to the data protection regulator in the UK, the Information Commissioner's Office